The Edgewater Resort & Spa
Effective Date: July 2025

Introduction

The Edgewater Resort & Spa (Island Hotels Group) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us through our website, stay at our resort, or otherwise engage with our services.

By using our services or visiting our website, you agree to the terms of this policy.

Information We Collect

We may collect the following types of personal information:

a) Directly Provided Information

• Full name
• Contact details (email, phone, address)
• Booking/reservation information
• Payment details (processed via secure third-party payment gateway)
• Passport or ID (for verification purposes)
• Guest preferences and special requests

Automatically Collected Information (via website)

• IP address
• Browser type and version
• Device information
• Pages visited, time spent, and site navigation behaviour
• Referring website or search engine
• Cookies and usage data (see section 6)

How We Use Your Information

We use the collected data for the following purposes:

• To manage reservations and guest stays
• To communicate with guests and respond to inquiries
• To personalise your guest experience
• To process employment applications
• To provide marketing communications (with opt-out options)
• To comply with legal obligations
• To improve our services, website, and user experience
• For internal business operations and analytics

Sharing Your Information

We may share your personal information with:

• Trusted third-party service providers (e.g. booking platforms, payment processors, email service providers)
• Government authorities, if required by law
• Internal departments and staff for service delivery
• Business partners for event collaborations (where relevant and with consent)

We do not sell, rent, or trade your personal data.

Data Storage & Security

We store personal data in secure systems with industry-standard security practices, including:

• Encrypted databases and secure hosting
• Access control (limited to authorized personnel)
• Regular security updates and backups

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Cookies & Website Tracking

Our website uses cookies and similar technologies to:

• Understand how users interact with our site
• Improve functionality and performance
• Enable features like form autofill or language preferences

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may impact your experience on our site.

Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access your personal data
• Request corrections or updates
• Withdraw consent for marketing
• Request deletion of your data
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us using the information below.

External Links

Our website may contain links to third-party sites (e.g., booking engines, social media platforms). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 16 without parental consent. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have questions, concerns, or requests regarding this policy or your personal data, please contact:

Edgewater Resort & Spa
Phone: +682 25435
Email: stay@edgewater.co.ck
Mail: 1 Puaikura Drive, Ruaau, Arorangi, Rarotonga
Website: www.edgewater.co.ck