Your Health and Wellbeing
is important to us
We are committed to delivering a safe environment through health and safety protocols.
Our priority has always been the health, safety, and security of our friends and families. COVID-19 has changed the way we live, and we must adjust our daily operations to fit within the new normal. In response to this, we and our Ministry of Health have reviewed our existing health and safety operations and put together a new safety protocol. This in-depth cleanliness and disinfection protocols were created in partnership with the Cook Islands Department of Health and is designed to ensure your safety and peace of mind from check-in to check-out.
These protocols are designed to keep you our guests safe throughout your stay with use as well as keeping our staff and home COVID free.
When you are ready to travel, you can do so with confidence.
Implement physical distancing measures throughout the hotel
Increased cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch areas
Install alcohol-based hand sanitizing and glove stations at strategic locations throughout the resort
Disinfect key cards
Provide clean and disinfected key cards upon check-in
Information on proper disinfecting and cleaning instructions.
Personal Hand Sanitizers
Provide all guests with a travel sized hand santiser
All in-room appliances
Routine cleaning and disinfecting of all in roon appliances including phones, tv remote, kettles and all high touch items.
Contact Less Check in and Check Out
Provide a check in and check out process that minimizes physical contact with staff. A contact less payment system will also be installed across all services of the resort including our restaurants and Spa and Salon