Our promise comes straight from our heart.

It underpins the caring spirit of The Edgewater Resort & Spa

and guides our unrelenting efforts to ensure

your well-being and comfort.


As part of our ongoing efforts to create a trusted environment

for you, we have embraced a series of safety standards and

precautionary measures to keep you safe while

visiting our shores. 


All passengers wishing to enter the Cook Islands,

must complete the form in the link below,

PRIOR to departure from New Zealand.

This information is requested by Te Marae Ora

(Ministry of Health Cook Islands).

Physical Distancing

Implement physical distancing measures throughout the Resort.

Space tables apart in restaurants and bar to provide physical distancing.

1 Social Distancing.jpg

Distancing Barrier

  Front Office

Spacing line at front office.

Public hand sanitiser accessible in Resort Lobby.

Disinfect Key Cards

Provide clean and disinfected key cards at check in.

Team members interactions with key cards kept to a minimum with safe handling measures.

Disinfecting Key Card.jpg
Express Check In  - Check Out.jpg

Express Check In,

Express Check Out

Methods of Payment

Provide an Express Check In and Check Out process to minimise contact with our Team.

Offer cash-free methods of payment.

Increased Cleaning & Disinfecting 

Regular surface cleaning in high use areas, including poolside and activity areas.

Adhere to strict safety procedures while serving all food and beverages.

Increased Cleaning and Disinfecting - 3


High concentrated cleaning of all linens.

High Heat drying of all linens.

Room Remotes

Provide a clean and disinfected television and air conditioning unit remote in a secure wrapping.

Remotes will be individually cleaned using strong commercial disinfectant prior to and during your stay.

Air Circulation - Recroped to remove fur

Air Circulation

Improve all circulation process to increase air quality.


Increased maintenance and cleaning programs on all air conditioning units.

Door Hangers

Display door hanger confirming that the room has been cleaned and sanitised.

The only person to remove the hanger is you, our guest, on entry to your room.

Door Hangars.jpg

Team Training


Personal Protective Equipment


Provide Team members with comprehensive hygiene training, including the safe application and removal of Personal Protective Equipment (PPE).

Provide Team members with Personal Protective Equipment (PPE).