Our promise comes straight from our heart. It underpins the caring spirit of The Edgewater Resort & Spa and guides our unrelenting efforts to ensure your well-being and comfort.
As part of our ongoing efforts to create a trusted environment for you, we have embraced a series of safety standards and precautionary measures to keep you safe while visiting our shores.
Implement physical distancing measures throughout the Resort.
Space tables apart in restaurants and bar to provide physical distancing.
Distancing Barrier Front Office
Spacing line at front office.
Public hand sanitiser accessible in Resort Lobby.
Disinfect Key Cards
Provide clean and disinfected key cards at check in.
Team members interactions with key cards kept to a minimum with safe handling measures.
Express Check In,
Express Check Out
Methods of Payment
Provide an Express Check In and Check Out process to minimise contact with our Team.
Offer cash-free methods of payment.
Increased Cleaning & Disinfecting
Regular surface cleaning in high use areas, including poolside and activity areas.
Adhere to strict safety procedures while serving all food and beverages.
High concentrated cleaning of all linens.
High Heat drying of all linens.
Provide a clean and disinfected television and air conditioning unit remote in a secure wrapping.
Remotes will be individually cleaned using strong commercial disinfectant prior to and during your stay.
Improve all circulation process to increase air quality.
Increased maintenance and cleaning programs on all air conditioning units.
Display door hanger confirming that the room has been cleaned and sanitised.
The only person to remove the hanger is you, our guest, on entry to your room.
Team Training & Personal Protective Equipment (PPE)
Provide Team members with comprehensive hygiene training, including the safe application and removal of Personal Protective Equipment (PPE).
Provide Team members with Personal Protective Equipment (PPE).